Pedo & Associates

Professional Summary

---

Nyiva Itumo is a results-oriented professional with hands-on experience in iTax revenue administration at the Kenya Revenue Authority and a solid background in retail banking and client relationship management. She brings exceptional front-line service, financial reporting, and compliance skills to support project delivery and stakeholder engagement.

Expanded Profile

Nyiva Itumo is a dynamic Associate at Pedo & Associates, specializing in client services, revenue reporting, and compliance support. With proven experience in both the public and private sectors, Nyiva blends her knowledge of tax systems, financial reporting standards, and customer service excellence to strengthen operational efficiency and stakeholder trust.

She previously served at the Kenya Revenue Authority (KRA), where she contributed significantly to surpassing annual revenue collection targets through effective use of the iTax platform. During her tenure, she also supported debt reconciliation, maintained high-level registries, and facilitated budget and performance management processes.

Before KRA, Nyiva excelled in the banking sector, consistently ranking as a top performer at National Bank. There, she led customer acquisition strategies, strengthened client relationships, and ensured strict compliance with KYC and AML standards. Her skills in sales, data analysis, and cross-functional coordination were key to driving sustainable business growth.

---

🔹 Core Skills & Specializations

• Frontline customer service & administrative operations
• Financial and management reporting (IAS, IFRS, GAAP)
• iTax and tax administration support
• Debt reconciliation and revenue data analysis
• CRM tools, Microsoft Excel, Word, Outlook & multi-system navigation
• KYC, AML compliance, and stakeholder communication

---

🔹 Education & Certifications

• Certified Public Accountant (CPA) – Strathmore University (Sections 1 & 2 completed; Section 3 ongoing)
• BSc. International Business Administration – Finance Major – United States International University-Africa (USIU-A),
• Certificate in Microsoft Office Applications – Kenya Institute of Professional Studies

---

🔹 Professional Values

Nyiva is a passionate professional who thrives in fast-paced, client-facing environments. She is known for her empathy, precision, and commitment to upholding organizational standards. Whether handling high-volume customer queries or preparing reports for regulatory compliance, she brings integrity, adaptability, and a strong work ethic to every task.